Support

Something not working, or a question about how it's meant to work? Ask.

Common questions

I didn't get the password reset email

Check your spam folder first. Reset links expire after about an hour and can only be used once, so if the message is old, request a fresh one from the forgot password screen. If nothing arrives at all, email support@starkeeperapp.com and we'll sort it out.

My child can't sign in

Children sign in by picking their avatar and entering their PIN — not with an email and password. If the avatar isn't showing on that device, the device hasn't been paired with the profile yet. A parent can set that up from Admin → Profile & People.

Can I use it for more than one child?

Yes. Each child gets their own profile, points and prize shop, and you switch between them from the header. When adding a second child you can copy an existing child's setup rather than starting over.

Can both parents use it?

Yes. A second grown-up can be invited to a child's profile. They can log points and manage day-to-day settings; certain administrative actions stay with the account admin.

Does it work offline?

Not yet — StarKeeper needs a connection to save changes. You can add it to your home screen so it opens like an app, but it still talks to the server.

Is there an iPhone or Android app?

Both are in beta — download them here. iPhone installs through Apple's TestFlight; Android installs from a direct download, because it isn't on Google Play yet. You can also skip installing anything: StarKeeper runs in the browser and can be added to your home screen, where it opens full-screen without browser chrome. Open app.starkeeperapp.com in Chrome, then Add to Home screen.

How do I delete my data?

See the privacy policy, which explains what's stored and how to have it removed.